This sure could be isolated case but I was really so disappointed with globes costumer service. I don't really use their network but since someone recommended that they give a cheaper data plan I switch to their network.
I bought a globe sim card two days ago activated it but since I don't really use it and I don't have the money to register with the 30 day unlimited plan I waited till i got my pay.
I bought a card worth of 500 pesos from a globe outlet near the office. I tried to load it but it says the card is invalid. I tried so many times but I still get the same thing. Good thing I have a receipt so I went back to the store and I was lucky enough that they were willing to help.
They called globe and asked if the card is still okay and they say it is still okay and the number has not been uses. (that's nice at least I wont be accused of using the card and giving it back) After a very long time they finally figured out that there is something wrong with my number and I need to change it. (it wont accept load) So I asked if can they change it, with globes own expense of course cause I don't think it's my fault that I choose that number from their store. To my dismay the customer rep told me that globe will not shoulder anything and they are sorry for the inconvenience but that's the only thing they can do.
I was really so angry but my co-worker told me that even if you get so mad they will just asked you to go to any globe store and if you are just pre-paid user they wont give a shit about your problem. Now globe wont help and the store wont do refund which I understand because the problem is not the card but the number.
My friend suggested to load the card on her phone and she will share the load to me, so well we did and wolah it work, I was so happy with that but when I tried to resister to the sakto promos it prompt subscriber barren. What the F***... Oh! well here we go again calling globe customer service and I don't really want to make the story long but it all end up like I just lost 500 php and lost a lot of energy arguing with the costumer rep and I don't even know if she know what is she talking about. Sigh!
Do I have a plan in using their network? Nope I better stick with smart for now unless they fix their service.